Terms of Service
Last updated 19 October 2026
1. Who you are contracting with
CHANGE is sold by Blomeric, an auxiliary trade name of Matias Blomqvist Lääkäripalvelut Oy (Business ID 3396794-7), c/o PL83037, Pitkämäenkatu 9, 20250 Turku, Finland, email matias.blomqvist@mblp.fi. These terms apply between you and us when you buy and use CHANGE.
2. What you get
CHANGE is a four-month lifestyle coaching and education program covering nutrition, movement, sleep and stress. It is delivered as messages a few times a week in the chat of the CHANGE app, together with an AI coach you can write to at any time. The app works in a web browser, so all you need is an up-to-date browser and an internet connection.
3. CHANGE is not medical care
CHANGE is not healthcare and not a medical device. It does not diagnose, treat or monitor any illness, and nothing in it is medical advice. Always consult your own physician about your health and your medication, and in an emergency contact your local emergency number.
4. The AI coach
The Coach's replies are generated by an AI system, not written by a human. They can be wrong or incomplete, and the Coach does not know your medical history. Please do not send it information about diagnoses, medication or other medical matters. To keep the service available to everyone, one account can send up to 50 messages per 24 hours.
5. Who can buy
You must be at least 18 years old and able to enter into a contract.
6. Prices and payment
The price and the billing interval are shown on the website and again at checkout before you pay; the price you see there is the final price including any taxes. Payments are handled by Stripe and we never see your card number. A monthly subscription is charged when you sign up and then once a month until you cancel it; a one-off payment covers the whole program and there is no recurring billing.
7. Pausing and cancelling
You can pause or cancel the program at any time on your own page in the app. Pausing stops both the messages and the billing, and you can resume where you left off. Cancelling stops all future payments, and you keep access until the end of the period you have paid for.
8. 14-day money-back guarantee
If CHANGE turns out not to be for you, delete your account within 14 days of your first payment and everything you have paid is refunded automatically — you do not have to ask and you do not have to give a reason. The guarantee applies once per person.
9. Your right of withdrawal
As a consumer you also have a statutory right to withdraw from this contract within 14 days without giving a reason. To do so, delete your account in the app or tell us at matias.blomqvist@mblp.fi. Because you have asked us to start the program immediately, we may on withdrawal charge a proportionate amount for the days already delivered — but when you use the guarantee in section 8 we refund everything without any deduction. If you prefer, you may use this form: "I hereby give notice that I withdraw from my contract for the CHANGE program", with your name, your email address and the date.
10. If something goes wrong
We are responsible for the program being what it is described to be, as required by the Finnish Consumer Protection Act. We keep the program up to date and may improve or change its content as long as it remains what you paid for. Short interruptions for maintenance, or interruptions caused by Stripe or another provider, are not a fault. If we have to end the service permanently, we refund the part you have paid for and not received.
11. Your account and our content
Your account is personal: keep your password to yourself and do not share or resell access. The program content is ours and is meant for your own personal use — please do not republish or distribute it. We may suspend an account that is used to abuse the service or other people.
12. Changes to these terms
If we change these terms we will tell you by email or in the app. A price change takes effect at the beginning of your next billing period, and you can cancel before it does.
13. Law and disputes
Finnish law applies, and you also keep the consumer rights of the country you live in. If we cannot settle a disagreement between us, you can contact the consumer advisory service of the Finnish Competition and Consumer Authority (kuluttajaneuvonta.fi) and refer the matter to the Consumer Disputes Board (kuluttajariita.fi).
14. Personal data
How we handle your personal data is described in our Privacy Policy.